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March 12, 2019 By Brian Willis

Before you bitch, moan, complain, scream and yell.

Before you bitch about people showing up to inservice training with a closed mind and sitting in the very back row with their arms crossed and an, “I dare you to teach me anything.” attitude.

Before you moan about people showing up at in-service training without a pen and any paper to write on, because they obviously do not intend to take notes during the class.

Before you complain about people in your class being on their phones all day checking e-mail, Facebook, Twitter and Instagram and not paying attention. 

Before you start complaining about in-service people coming in late in the morning, wanting to leave early at the end of the day and coming back late from breaks and lunch. 

Before you scream and yell at recruits, just because you can. 

Before you bitch, moan, complain have a long hard look in the mirror and honestly reflect on your behaviours when you are a student in someone else’s class. I have experienced a lot of trainers who bitch, moan and complain about ‘inservice people’, and then do exactly the same things when they are a student in someone else’s class. 

Before you scream and yell at recruits a) because you can, and b) because you claim they need to know how to respond under stress, think about how you would react in class if the instructor treated you that way. Chances are pretty good you would get pissed off, aggressive and likely yell back, walk out, not come back from the break or complain about “being treated like a recruit”. If you don’t like being treated that way because you feel disrespected why is it ok to disrespect others. Screaming and yelling at recruits does not teach resilience, stress management and professionalism. It teaches them that they have to take abuse from people in a position of authority in their agency. 

We all need to spend some time looking in the mirror. People are paying attention and your actions speak louder than your words.

Take care. 

Brian Willis 

Winning Mind Training – Dedicated to helping good trainers become great trainers and great trainers to deliver awesome training.  

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